Did you know Texas POS offers annual phone support and hardware maintenance contracts ?

Texas POS provides 3 levels of support customized for your restaurants specific needs.

• Bronze Level – 24x7 Help Desk Support
• Silver Level – 24x7 Help Desk Support with 9am-5pm Travel/Labor and Hardware Replacement. Free Remote Printer Included.
• Gold Level – 24x7 Help Desk Support with 24x7 Travel/Labor and Harware Replacement. Free Remote Printer Included.

Please see the sample contract for a quote for extended warranty.

If you decide not to purchase an extended warranty for your Aloha Point of Sale system, the schedule of rates are as follows:

Hours of Operation

Texas POS provides 24 x 7 x 365 phone support for your Aloha POS system at the following rates:

• Normal Business Hours 8am-5pm Monday thru Friday (excluding holidays) $95.00
• After Business Hours After 5pm Monday thru Friday and weekends $125.00

On-Site Service Fees

Texas POS provides on-site service at the following rates:

• Hourly Labor Rate $95.00 per hour, minimal 15 minute increments
• Zone 1 Rate: $100.00 Inside Beltway 8
• Zone 2 Rate: $125.00 Outside Beltway 8
• Zone 3 Rate: $150.00 Outside Harris County (Ex. College Station)
• Zone 4 Rate: $175.00 over 100 miles (Ex. Nacogdoches)
• Zone 5 Rate: To Be Determined

Loaner Fees

Texas POS provides loaner equipment at the following rates:

• Mag card reader $20.00
• Cash Drawer $25.00
• Touchscreen $75.00
• Server Workstation $100.00 (Javelin LP, Dell Databook)
• Server Workstation $175.00 ("All-in-one" units, Javelin LC,Wedge, Viper, IBM)
• Fileserver $100.00

Lease Fees

Texas POS provides server workstation to lease at the following rates:

• Javelin Viper $125.00 per month with 1 year agreement

Please contact Ross Whitten, Extended Services Account Manager at 713.896.0187 ext. 510 for more information.

Sample Contract