| Texas P.O.S. Annual Support Options |
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Help Desk (24 X 7) – Most support calls can be handled over the phone by one |
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of
our qualified Aloha support technicians.
This service allows managers to call us |
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for
operational and emergency help 24 hours a day, 7 days a week. |
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*** This service is
limited to the support of Aloha software and Aloha related software |
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products
with exception of Enterprise and E-cards. This service does not include |
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the support of third
party software products or virus removal. |
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Help Desk (24 X 7) – See above description |
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Travel & Labor (9-5
Mon thru Fri ONLY) – This service covers travel and trip
costs, as |
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well as on site labor 9-5
Monday thru Friday ONLY. |
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Hardware Maintenance (9-5
Mon -thru Fri) – This service covers hardware repair
or |
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replacement
9 am until 5 pm Mon thru Fri ONLY.
Damage sustained due to customer
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abuse,
electrical surges or other acts of god are not covered. This service |
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includes
loaner fees for POS terminals ONLY. TPOS will provide the customer with a |
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backup
printer, all printers are depot ONLY and are not covered under trip charges. |
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Help Desk (24 X 7) – See above description |
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Travel & Labor (24 X
7) – This service covers travel and trip costs, as |
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well as on site labor 24
hours day, 7 days a week. |
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Hardware Maintenance
(24x7) – This service covers hardware repair or |
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replacement
24 hours a day, 7 days a week. Damage
sustained due to customer |
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abuse,
electrical surges or other acts of god are not covered. This service |
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includes loaner fees for
POS terminals ONLY. TPOS will provide the customer with a |
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backup
printer, all printers are depot ONLY and are not covered under trip charges. |
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Support Plan Calculations |
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| System price less PIT |
$15,000.00 |
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Install Date 1/01/04 |
Years Installed 1 |
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| Support
Plan |
Amount |
Tax |
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Total |
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Signature on Desired Plan |
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| Bronze- Annual Rate |
$750.00 |
$61.88 |
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$811.88 |
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| Bronze- Quarterly Rate |
$250.00 |
$20.63 |
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$270.63 |
per quarter |
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| Silver - Annual Rate |
$1,350.00 |
$111.38 |
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$1,461.38 |
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9% less PIT |
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| Silver - Quarterly Rate |
$362.50 |
$29.91 |
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$392.41 |
per quarter |
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9% less PIT + 100.00 |
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| Gold - Annual Rate |
$1,650.00 |
$136.13 |
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$1,786.13 |
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11% less PIT |
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| Gold - Quarterly Rate |
$437.50 |
$36.09 |
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$473.59 |
per quarter |
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11% less PIT + 100.00 |
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Restaurant Information |
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| Contract Date |
1/1/04-1/1/05 |
Restaurant Name: |
Good Restaurant |
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| Preparer: |
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Address: |
123 Anyway St |
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| # of Terminals |
2 |
City, State ZIP |
Anytown |
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Activation
Date |
**PAYMENT REQUIRED TO
ACTIVATE** |
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| All
contracts are annual commitments, even if paid quarterly. Contracts will be renewed and invoiced |
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| 60 days prior to the anniversary
date. Contracts will be canceled if
customer elects not to renew. |
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